As a Cuba DMC, Cuba Incentive Travel Associates (CITA) works with you to create all-inclusive, customized itineraries for your clients, showcasing the charm and excitement of Havana, Cuba. Each program meets the needs of your clients, in full compliance with U.S. legal requirements for travel to Cuba.
Questions Regarding U.S. Travel to Cuba
Under the new regulations, can Americans still travel to Cuba?
Yes. There are still 12 categories under which Americans can travel to Cuba with a general license. U.S. groups and cruises use the “people-to-people” travel category, which is still in effect for groups, but not for individuals traveling alone.
What is “people-to-people” travel?
People-to-people is an initiative of the federal government, under one of the authorized categories of travel to Cuba. This particular definition of travel requires participation in activities intended to allow engagement with the Cuban people. Visits with local artists, craftsmen, field specialists and business owners are examples of people-to-people cultural exchange activities.
Is Cuba a viable destination for incentive travel?
Havana has been welcoming visitors from around the world for many years. Our programs create a culturally immersive experience, providing incentive travelers with fascinating insight into Cuban history, culture and entertainment. From the unique combination of Caribbean vibe and Spanish architecture, to world-class food and entertainment, to immersive and highly motivating activities, Havana provides a true once-in-a-lifetime experience for incentive travelers.
Is Cuba a safe destination?
Cuba is a safe destination, with crime rates much lower than those of the U.S.
What documents are required for travel to Cuba, and how will my clients obtain them?
Each traveler will need a current U.S. passport, travel affidavit, travel visa, and Cuban-issued medical insurance covering the period of stay in Cuba. The travel affidavit, visa, and medical insurance come with purchase of an airline ticket. CITA can handle all air ticketing, visas, and legal documentation required for travel.
What is included in “all inclusive” travel to Cuba?
CITA’s turnkey services include:
- VIP arrival and departure assistance in Havana
- All accommodations in Cuba
- All meals and activities in Cuba
- All ground transportation in Cuba
- All tips and gratuities
- CITA staff on-site
- Local bilingual guides
Are incentive quality hotels available in Cuba?
Havana has several hotels that are ideal for incentive quality travel, complete with Western amenities like air conditioning and Wi-Fi (daily rate). Parque Central is located Old Havana and is part of the Iberostar Hotels & Resorts family. The Melia Cohiba and the Sheraton are suitable options for groups that need meeting space.
What type of group transportation is available in Cuba?
Buses are new, large, and comparable to those you can find at any destination in the world. Coco taxis are a charming transportation method unique to Cuba, providing a fun way for your clients to zip from one destination to another. Vintage cars are a common sight in Havana, and provide another memorable way to travel to and from activities.
What is the condition of water and food in Cuba?
While the ability to visit Cuba is new for U.S. travelers, it has been a popular vacation destination for travelers in all other countries for many years. It is just like visiting Puerto Rico or the Bahamas.
Premium quality restaurants serve delicious meals comparable in quality to any other Caribbean destination. Privately owned and operated paladares like the famous La Guarida offer visitors the unique ability to connect with Cuban culture while enjoying a variety of cuisines. Cuban food blends Spanish, African, and Caribbean influences to create flavor-filled dishes that your clients will love.
As with Mexico and many other destinations, travelers are encouraged to drink bottled water while in Cuba. However, the water in Cuba is safe for incidental uses such as showering or brushing teeth.
In case of emergency, what medical response is available?
Because U.S. medical insurance is not accepted in Cuba, Cuban-issued medical insurance is required for the length of stay. Insurance is provided with the purchase of an airline ticket. This will allow any visitor access to medical care while in Cuba.
Are commercial flights available to Cuba, and from which cities?
Yes. Five commercial airlines are currently running approved flights to Havana. Airlines providing direct flights to Havana include American Airlines, Delta Airlines, JetBlue Airways, Southwest Airlines, and United Airlines.
Questions Regarding Program Planning
What is the ideal time frame for planning a program to Cuba?
Due to the increase in demand on travel to Cuba, CITA recommends a six-month to one-year planning time frame. This allows for the best hotel selection and flight coordination.
When are the best times for incentive travel to Cuba?
Peak season for travel to Cuba is similar to other Caribbean destinations, running November through April. Summer temperatures are very high in the Caribbean and hurricanes are possible. Shoulder season travel includes May, September, and October.
What destinations can be combined with Cuba?
U.S. – Because Miami is a gateway city to Havana and provides incentive appeal, it makes an excellent pre-extension destination. In addition to its ease of access to Cuba, Miami features a variety of added options including the beach, golf, and busy nightlife.
Caribbean – Cancun, Nassau and Grand Cayman Island all offer one-hour direct flights to Havana. As well-established beach destinations, all three combine well with a Havana itinerary.
Is internet and cellular connectivity available in Cuba?
Wi-Fi is not always available and connectivity is limited. However, internet cafes and most hotels offer Wi-Fi for purchase. Current U.S. providers of cellular service are AT&T, T-Mobile and Verizon Wireless with a charge of $3 per minute.
What are the monetary conversion considerations, and how much money do travelers need to bring?
Travelers will need to bring cash (no credit or debit cards) for incidental purchases, souvenirs, and items outside of those provided within the itinerary. U.S. dollars may be converted into convertible pesos (CUC) in Cuba at CADECA, in the airport or hotel lobbies. There is a 13% exchange rate plus tariff for US. dollars. If a traveler exchanges $100 USD, they can expect about 87 CUC in return.
What are the customs limitations?
Changes to regulations now allow U.S. travelers to bring back unlimited quantities of Cuban rum and cigars, so long as they are for personal use. The limit for art purchases has also been removed. Normal duty and tax exemption limits still apply.
Will my clients need multi-adapters for electrical outlets?
Electrical current in Cuba is 220 volts AC. A multi-adapter kit is necessary to ensure that you can plug in and charge any devices in your room. You will also need a power converter if your appliance or device doesn’t provide a range of currents such as 110-240v or 120-240v. Most smart phones and other portable devices have internal transformers that allow you to plug in the device in any country.
What is the time zone and climate of Cuba?
Cuba is in the Eastern Time Zone (EST). Cuba has a tropical climate and enjoys weather very similar to that of Miami.
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